Appoinment

FAQ

  • Going Home

    Prior to discharge, please make sure to think about the environment you will be returning to. How many steps do you have to climb? Do you have adaptive equipment to aid in bathing? Who will be providing you groceries and cooking? How will you get to doctors’ appointments or the pharmacy? Can you care for yourself independently?

  • What happens when my loved one’s stay at ZACC is over? What options do we have?

    Our goal is to rehabilitate your loved one back to an optimal level. For some residents, this allows them to go home and resume daily activities, while others may need a change in their living arrangements in order to accommodate their needs.

  • What is the difference between a MA, RN and Assistant Nurse (AN)?

    A Registered Medical Assistants (MA) and Registered Nurses (RN) are health care professional who implement the doctor’s instruction and medication. The Registered Medical Assistants (MA) and Registered Nurses (RN’s) provides a wide variety of basic hands-on resident care. Assistant Nurse (AN) perform basic nursing functions such as personal care, taking vital signs, positioning residents, and ambulation. An Assistant Nurse provides basic bedside nursing care to residents under the direction of a medical assistant or registered nurse. Duties within the scope of practice for an assistant nurse typically include, but are not limited to, provision of basic hygienic and nursing care; measurement of vital signs; basic client assessment; documentation and administration ...

  • Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

    We employ a full time Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Office Manager ………….. The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding ZACC.

  • What do we do if we have personnel concerns?

    Our primary concern is that your loved one feels comfortable here, and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our Head of Nursing Care. They will be able to address any apprehensions you may have regarding any particular staff members. You can also direct any inquires to our Chief Operating Officer via e-mail

  • Who do I talk to about food preferences? Are there alternate options to each day’s menu?

    Upon admission our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavourful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physician. Our Dietitian also monitor nutritional status using monthly weights and daily intake records.

  • How often will the Rehabilitation staff work with my loved one?

    Our physical therapist will plan a rehabilitation program designed for your loved one.

  • Will my loved one have internet access?

    Wi-Fi Internet is provided for residents and their guests.

  • Will my loved one have telephone access?

    All residents have access to a facility telephone. It is cordless and we can bring it to the rooms. You will want to bring your favourite phone from home or residents may bring in a cell phone.

  • Will my loved ones have access to a television?

    We provide a television in the common room.

  • Is there someone who provides haircuts?

    Yes, we have a beauticians available Thursdays from 8am-3pm. Please contact the front desk to set up an appointment.

  • Where should I park when I come to visit?

    There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.

  • Is smoking permitted in the facility?

    For the safety and welfare of all residents and staff, we are a non-smoking facility. There are designated smoking areas in the outdoor areas.

  • Can my loved one receive mail?

    We encourage you to write letters to your loved ones.

  • Can I take my loved one home for a visit?

    Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.

  • How often will a physician or health professional visit?

    Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the centre.

  • Can children visit?

    We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.

  • Is there any private space available to use?

    You may reserve the activities lounge for any special events (birthday, holiday, meal) with notice.

  • Visiting hours

    We have designated visiting hours to enable the residents are not disturbed during their rest period. If the doors are locked in the evenings, please ring bell and wait for assistance.

  • How do I find out about activities provided for the resident?

    Our healthcare managers will be on hand to assist you on your visit at our facilities. We strive to create social programs and individualized activities to match the capabilities and needs of each resident. We believe physiotherapy is essential in the healing process of our elderly residents, a concept of a healthy body, healthy mind. Specific activities include: musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, communal games, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.

  • What role does Social Services play at ZACC?

    Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for: Dental, Vision, Podiatry, Audiology, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.

  • How is the laundry done? Can family members take laundry home?

    Should you wish to have ZACC wash the laundry please notify the front office upon admission. Subsequently, if a family/care giver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up twice a week. All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot ...

  • What articles of clothing should we bring?

    We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labelled with resident’s name in permanent ink and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewellery or large amounts of cash in the facility.

  • Is there a limit to the number of people who can visit at one time?

    Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.

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